baggo Privacy Policy
Protecting your personal information at baggo is our priority. This document explains what data we collect, why we collect it, and how we keep it safe.
1. Introduction and Scope
This privacy policy applies to all services, websites and mobile applications of baggo. When you register, log in or use any of our services, you are considered to have accepted the terms of this policy.
baggo believes that user privacy is a fundamental right. That is why we follow a data minimisation principle when collecting your information — we collect only what is necessary to provide the service.
This policy works alongside the Terms and Conditions, and both documents together define the legal relationship between you and baggo. If there is any conflict between the two documents on a privacy matter, this policy takes precedence.
Who does this policy apply to?
This policy applies in any of the following situations:
- Browsing the baggo website
- Creating a new account or logging in
- Making a deposit or withdrawal
- Getting support via live chat or email
- Using the baggo Android or iOS app
2. What Information We Collect
baggo collects several categories of information. Some is provided directly by you, and some is collected automatically while you use our services. Each category is described in detail below.
Personal Identity Information
What you provide at registration:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID or passport number (for identity verification)
- Bank or mobile banking account details
Technical Information
Collected automatically while you use the service:
- IP address and device type
- Browser information and operating system
- Login date, time and location
- Time spent on the site and page visit patterns
- Cookies and session data
Financial Transaction Information
Related to deposits and withdrawals:
- Deposit and withdrawal amounts and dates
- Transaction details via bKash, Nagad, Rocket or bank transfer
- Balance and bonus history
- Information for detecting any fraud or unusual activity
Gaming Activity Information
Related to your gaming experience:
- Game history and betting patterns
- Win and loss records
- VIP level progress and cashback records
- Bonus usage history
3. Purpose of Data Use
baggo uses your information only for specific, clear and lawful purposes. Those purposes are set out in detail below:
a) Account Management and Identity Verification
We use your personal information to create, maintain and secure your account. baggo verifies that every user is at least 21 years old and that their identity is accurate. This also helps prevent account takeover and fraud.
b) Processing Financial Transactions
Your financial information is needed to complete your deposits and withdrawals securely via bKash, Nagad, Rocket and bank transfer. This information is essential for managing the minimum ৳300 deposit and minimum ৳800 withdrawal process.
c) Service Improvement and Personalisation
By analysing your gaming preferences and usage patterns, baggo can provide a more relevant experience for you. Technical information is also used to improve site performance.
d) Providing Customer Support
During 24/7 live chat and email support, your account and transaction information helps our support team resolve your issues quickly. baggo support is available in both Bengali and English.
e) Compliance with Legal Obligations
We are required to store and verify certain information to comply with applicable Anti-Money Laundering (AML) and Know Your Customer (KYC) laws. This information is retained solely for legal purposes.
4. Sharing Information with Third Parties
baggo never sells your personal information for commercial purposes. However, limited information may be shared with trusted third parties in specific circumstances.
Payment Processors
The necessary financial information is shared with the relevant payment providers to complete transactions via bKash, Nagad, Rocket and bank transfer. This sharing is limited to processing transactions only.
Game Providers
Minimal technical information may be shared with Pragmatic Play, PG Soft, JILI, Evolution and other game studios to manage gaming sessions. This information is also protected by the game providers' own privacy policies.
Law Enforcement Agencies
Certain information may be provided on the basis of a court order or a lawful request from a government authority under applicable law in Bangladesh. In such cases we provide only the information specifically requested.
Technology Service Providers
Trusted technology partners are engaged for server management, security monitoring and technical support. These partners operate under strict confidentiality agreements and may not use your information for their own purposes.
Situations where information is not shared
- Information is not sold to third parties for advertising or marketing purposes
- Information is not shared with any unrelated third party without your explicit consent
- Unnecessary or excessive information is never shared
5. Cookies and Tracking Technologies
baggo uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.
Essential Cookies
These cookies are essential for maintaining login sessions, managing security tokens and completing payment processes. Disabling them will prevent the site from working properly.
Functionality Cookies
These cookies are used to remember your preferred language, theme and gaming settings. They make each of your visits more convenient.
Analytics Cookies
Anonymous statistics are collected to understand which parts of the site are used most. This information is used to improve service quality, not to identify any individual.
You can manage cookies from your browser settings. However, disabling essential cookies may limit some services.
6. Data Security Measures
baggo takes both technical and organisational measures to keep your information secure. Multiple layers of security — from SSL encryption to internal access controls — protect your data.
Technical Security Measures
- SSL/TLS Encryption: All data transfers on the site are protected by 256-bit SSL encryption
- Data Encryption: Stored sensitive information is kept in encrypted form
- Firewall Protection: Advanced firewalls are active to prevent unauthorised access
- Two-Factor Verification (OTP): OTPs are sent for logins and transactions for additional security
- Regular Security Audits: Regular audits are conducted to identify system vulnerabilities
Organisational Security Measures
- Only authorised staff can access your data, and that access is limited based on job requirements
- All staff are trained in privacy and data protection and work under a confidentiality agreement
- An incident management procedure is in place to respond quickly in the event of a data breach
- The privacy standards of third-party partners are regularly assessed and monitored
Please note that no method on the internet is 100% impenetrable. While baggo ensures the highest level of protection, keeping your account password confidential is also your own responsibility.
7. Data Retention Period
baggo retains your information for as long as necessary to provide the service and meet legal obligations. Once the retention period ends, information is securely deleted or anonymised.
General Retention Guidelines
- Active Account Data: Retained for as long as the account remains active
- Financial Transaction Records: Kept for the period required by legal obligations
- Communication Records: Customer support communications are retained for a reasonable period
- After Account Closure: KYC and AML-related information is kept for a specific period as required by applicable law
If you wish to close your account, please contact our support team. Even after account closure, some information may be retained for a specific period to meet legal obligations — this is not our own decision, but a legal requirement.
8. Your Rights Regarding Your Information
baggo believes that every user has the right to control their own information. Those rights are described below:
Right to Access
You can request to know what information we hold about you. We will provide a summary within a reasonable time.
Right to Rectification
If any of your information is incorrect or incomplete, you can request a correction. This can be done through account settings or via support.
Right to Erasure
In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
Right to Restrict Processing
In certain cases you can request that the use of your information be restricted, particularly when the accuracy of the information is disputed.
Right to Withdraw Consent
For information processed on the basis of consent, you can withdraw that consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.
Right to Complain
If you believe your information is being handled improperly, you can raise a complaint directly with us. We take complaints seriously.
To exercise these rights, contact our support team via live chat or email. The Responsible Gaming guidelines describe further ways to manage your account.
9. Protection of Minors' Information
baggo strictly does not provide services to anyone under the age of 21. Age is verified at registration, and if an account holder is found to be under 21, that account is immediately closed and all collected information is deleted.
If you think someone you know under the age of 21 is using baggo, please let our support team know. We take this very seriously and every report is investigated.
10. Changes to the Policy & Contact
baggo may update this privacy policy from time to time. Registered users will be notified of any significant changes by email or through a notice on the site. The latest policy will always be published on this page.
If you continue using baggo after any changes, it will be assumed that you have accepted the updated policy. If you disagree with any change, stop using the service and let our support team know.
If you have any questions about this policy, you can find answers on our FAQ page, or contact our 24/7 support team directly.
Contact Us
For any privacy-related requests or complaints:
- 24/7 Live Chat — active from any page on the site
- Email: [email protected]
Our support team can assist in both Bengali and English.
Learn more about baggo
Read our rules, security measures and responsible gaming guidelines.
Learn about baggo